Richardo Hinds

About Me

Artist, Thinker, Creative Doer

Richardo J. Hinds: Tech Trailblazer

Meet Richardo J. Hinds, a tech enthusiast with a solid foundation—a Bachelor's Degree, Canadian Diplomas, and sought-after certifications like CompTIA A+ and Security+. I've crafted this website to chronicle my Tech Journey and showcase my passion for technology.

I'm on a mission to enhance my tech prowess, with a burning desire to break into the Cybersecurity domain. Watch out for my journey as I navigate the dynamic world of technology, leaving an impactful mark in the Cybersecurity landscape. Stay tuned for the evolution of Richardo J. Hinds – your next tech trailblazer!

 

 

Testimonials

Technical Badges

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Home Lab

Developed and implemented a comprehensive virtualized home lab to replicate essential IT infrastructure components.

Home Lab Detail: Administrating Active Directory, backing up endpoints, configured file server, implemented a ticketing system and Inventory Management System, Configure Phone System, Endpoint Protection, VPN, Drives Encryption, and website Hosting.

Experience

Technical Support Specialist

July 2021 - Present

Innovatia

Provide expert troubleshooting support to onsite technicians and customers through daily phone calls, effectively resolving technical issues.

Manage and resolve technical issues, creating and managing tickets using ServiceNow Ticketing system.

Administer approximately 60 business telephone systems across North America

Deliver training sessions to customers and mentor junior staff members.

Proven mentorship skills evidenced by guiding and training junior staff, enhancing their technical skills, and customer service proficiency.

Information Technology Intern

January 2019 – May 2019

4-H Clubs

Collaborated with the IT Manager to resolve technical issues such as data recovery, failed boot-up, device optimization, and virus removal, while educating end-users.

Assisted in the planning of a database Management System by contributing to mockup interfaces.

Provided guidance in the procurement process for technology purchases.

Adjunct Lecturer

September 2018 – December 2018

University of the Commonwealth Caribbean

Lectured an introductory course on Information Systems.

Adjunct Lecturer

January 2018 - August 2018

Trench Town Polytechnic College

Provided lectures on Web Page Design and Data Entry, designed lecture materials, and exam papers.

Actively contributing expertise in computer troubleshooting, addressing bootup errors, and overseeing inventory management. Generated comprehensive reports identifying potential repairs and replacements, enhancing the overall efficiency of IT operations.

Senior Customer Service & Sale Rep

January 2012 — September 2015

Kingston Bookshop

Skillfully promoted technological devices to customers. Employed persuasive techniques to drive sales.

Successfully oversaw inventory management system. System always maintained approximately 90% accuracy.

Education

Cybersecurity Post Diploma

September 2020 – May 2021

New Brunswick Community College

Tools and Technologies explored:

Macafee ePO, IBM SIEM QRAdar, Pfsense, AWS and Azure Cloud Computing, Red Hat Linux, Kali Linux, and Windows Server 2012

Diploma in Computer Systems Technician

January 2020 – August 2020

Centennial College

Bachelor of Science in Information Technology

September 2013 – December 2018

University of the Commonwealth Caribbean

Professional Development & Skills

Troubleshooting Exchange Online

Windows 10: Manage and Maintain Windows 10

IT Support Technical Skills BootCamp (2023)

Time Management Mastery: Do More, Stress Less (2023)

Leadership Development (2016)

Tech Volunteered Experience

Junior Computer Technician

October 2016 — November 2016

Kingston Bookshop

Supported the Information Technology Department in executing the annual computer maintenance.

Tasked with defragmenting hard drives, performing Windows updates, updating antivirus software, checking for disk errors, and removing unnecessary software to optimize system performance.

IT Assistant

September 2017 — September 2017

Inet Limited

Collaborated with the on-site technician to successfully wire the entire office building, ensured seamless connectivity.

Connected cables to the router and switch, establishing a reliable network infrastructure.

Computer Literacy Volunteer

November 2018 — November 2018

Pembroke Hall Primary School

Collaborated with fellow members of the Information Technology Club at my university to organize and execute a community service initiative. Delivered volunteer sessions where over 500 students were instructed in fundamental computing skills and Microsoft PowerPoint proficiency.

Contact

Get in Touch

506-897-7044

Canada

richardohinds10@gmail.com

Contact Form